Privacy policy

By accepting this privacy policy, you acknowledge that you have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy.

You hereby consent to our collection, use, sharing, and disclosure of your information as described in this privacy policy. We reserve the right to change, modify, add or delete portions of the terms of this privacy policy. if you are accessing or using the website from an overseas location, you do so at your own risk, and shall be solely liable for compliance with any applicable local laws.

We collect the following information about you:

1. Registration Information: When you register to use our Website, we collect your registration details including phone number, email address and name. We verify your phone number with the help of a one-time password sent to your phone number.
2. Order Information: We may collect information necessary for us to process your order on the Website including, items you place in the cart, your postal address and specific payment information such as payment transaction details. However, we do not collect any bank account information, debit or credit information or any other payment instrument details.
3. Usage Information: We may collect information about how you use our Website, your device and software including usage statistics, traffic data, including source of traffic, your IP address, browser, operating system type, domain names, login status, history of payment methods used, access times, locations, previous consultations, order status, previous orders and transactions including product pricing details, transaction information and payment and browsing history. Your usage of certain third-party services on our Website also requires us to collect such information as is considered necessary for that purpose.
4. (Registration Information, Order Information and Usage Information to be collectively referred to as "Personal Information")
5. Diagnosis Information: We may collect information about your health condition and the symptoms you are facing if you the fill questionnaire available on the Website or when you share the information with when you consult with a medical professional ("Doctor") through the Website. This may include information and sensitive personal data or information relating to your health condition including hair loss, metabolic data, weight and hygiene. Collection of diagnosis information may also include collection of sensitive personal data or information in the nature of physical, physiological health condition and sexual orientation. This data may also be collected in the form of images which images would be uploaded by us on our platform.
6. Consultation Information: We may further collect information related to the consultation you make on the Website and your health and wellness during your consultation with the Doctor. This may include sensitive personal data or information in the nature of medical records and history, in addition to physical, physiological, and mental health conditions and sexual orientation.
7. Prescription and Medication: We store and process the prescription generated by the Doctor on the Website and use the same to process your order. We may store such prescriptions for our records for the duration permitted by applicable law.
8. Diagnosis Information, Consultation Information and Prescription and Medication information to be collectively referred to as "SPDI".

You hereby acknowledge that you are providing your Personal Information and SPDI to us voluntarily and consenting to use, collection and disclosure of the in accordance with this Privacy Policy.

You may choose to not provide us with Personal Information and SPDI, but in the event that you do so, we will be unable to provide you access to our Website or purchase Products or provide Services through our Website.

We use your Information for the following purposes:

1. To operate and improve the Website in order to foster a positive User experience and to improve our business as a whole;
2. To process and deliver your order with us;
3. To enable your access to our Website to purchase Products and provide you Services
4. To enable you to initiate a consultation with the Doctors and to provide you with doctor consultation and personalized treatment plans;
5. Analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
6. Research;
7. For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
8. To comply with applicable law;
9. To conduct audits and quality assessment procedures;
10. To analyse the use of our resources, troubleshooting problems and improving our Products and Services, by using the information regarding your mobile device and software.
11. Contacting Users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new products or services;
12. To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms, or as otherwise required by law;
13. To respond to any queries that you may have, and to communicate information to you, including notifications of any promotions or alerts, any changes/updates to the Website, or the introduction of any future fees or charges that we may collect at the time for purchasing Products or provision of our Services to you;
14. Marketing purposes; or
15. To contact you, by way of SMS, email and phone calls, from time to time to record your valuable feedback on our Products and Services, as they currently stand, and/or any potential Products and Services that may be offered in the future.

(Collectively, the above constitute "the Purposes").

If you wish to opt out of receiving non-essential communications such as promotional and marketing-related information regarding our Products and Services, please email us at the details provided below in the contact section.

We may disclose your Personal Information and SPDI, as the case may be, to third parties in the manner and for the purposes specified below:

1. Personal Information and SPDI may be disclosed to Doctors for diagnostic, or therapeutic purposes or to otherwise track or improve our Products, Services or Business.
2. Personal Information may be shared with to our logistics partners for processing of orders placed by you on the Website;
3. Personal Information and SPDI may be shared with pharmacies, wherever applicable, for arranging dispatch of your order;
4. Personal information may be shared with our partners, affiliates, investors, stakeholders or potential associates in an anonymized and aggregate manner, so that they too may understand how Users use our Website and enable us to create a better overall experience for you.
5. Aggregated anonymous information may be shared with our clients, partners, other Users, group entities and other third parties for development of the Website, services and for marketing purposes.
6. Personal Information and SPDI shall be transferred to the third party who acquires, or may potentially acquire, our business, whether such acquisition is by way of a merger, consolidation or purchase of all or a substantial portion of our assets or investment in Us;
7. We will disclose your Personal Information and SPDI if legally required to do so, pursuant to an order from a governmental entity or in good faith.
8. We may transfer your Personal Information and SPDI to entities outside India for the above-mentioned purposes. In doing so, we undertake reasonable efforts to ensure that the third party recipient of your SPDI implements the same level of reasonable security practices adopted by us. You hereby consent to the transfer of your Personal Information and SPDI to third parties.

The Website may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content or resources ("Third Party Links"). We have no control over such Third Party Links present on the Website, which are provided by persons or companies other than us. You acknowledge and agree that we are not responsible for any collection or disclosure of your information by any external sites, applications, companies or persons thereof. The presence of any Third Party Links on our Website, cannot be construed as a recommendation, endorsement or solicitation for the same, or any other material on or available via such Third Party Links.

Such third party websites, and external applications or resources, accessible via the Third Party Links may have their own privacy policies governing the collection, storage, retention and disclosure of your information that you may be subject to.

You may review or update, your Personal Information relating to Registration Information and Order Information on the Website by writing to us at the contact details specified below. . We reserve the right to verify and authenticate your identity and your Personal Information in order to ensure accurate delivery of Products and Services.

Should you withdraw your consent for collection and processing of your Personal Information or SPDI, we will be unable to provide you with access to our Website or our Services, as described under the Terms.

Security of your information

We endeavour to maintain physical, technical and procedural safeguards that are appropriate to protect your Information against loss, misuse, damage or modification and unauthorized access or disclosure. Some of the security measures adopted by us are:

We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems; and

We restrict access to Personal Information, to our employees and agents who need to know that information in order to process it for Us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or whose relationship with us may terminate if they fail to meet these obligations.

No employee or administrator of the Company will have knowledge of your password of your account on the Website. It is important for you to protect against unauthorized access to your password and your mobile phone, as detailed in the ‘User Account, Password and Security’ section of the Terms. You must be sure to log off from the Website when you have finished use thereof. We do not undertake any liability for any unauthorised use of your account and password.

If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to the contact details indicated in the contact section. You shall be liable to indemnify us due to any loss suffered by us due to such unauthorized use of your account or password.

Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.

Retention of Information

We also have measures in place such that your SPDI which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that: (i) the Purposes for which your SPDI has been collected have been fulfilled; and (ii) retention is no longer necessary for any other reason.

We may, however, reserve the right to retain and store your Personal Information for our business purposes, whether such Personal Information has been deleted or not. After a period of time, your data may be anonymized and aggregated and then may be held by us as long as necessary, to enable purchases of Products and provision of Services or for analytics purposes.

If you wish to withdraw your consent for processing your Personal Information and SPDI, cancel your account, or request that we no longer use your Personal Information and SPDI to deliver our Products or provide you Services, please contact us at details indicated in the contact section below. Please note, however, that your withdrawal of consent or cancellation of account may result in us not being able to deliver you Products or provide you with our Services, or terminate any existing relationship that we may have with you.

We utilize "cookies" and other tracking technologies, having session or local variables. A "cookie" is a small text file that may be used, for example, to collect information about activity on the Website. Some cookies and other technologies may serve to recall information previously indicated by a User. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browse.

Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that our Website are accessed. Our use of cookies and other tracking technologies allows us to improve our Website and your experience. Any Personal Information and SPDI collected through cookies are governed under this Privacy Policy.

At all times, you may refuse all cookies on your browser by changing your settings to the extent permissible on your device. However, by doing so, you may not be able to use certain features on the Website or take full advantage of all the offerings and interest-based advertising. You can remove cookies by following directions provided in the "help" file or the browser.

We reserve the right to update, change or modify this Privacy Policy at any time. The Privacy Policy shall come to effect from the date of such update, change or modification as mentioned above.

(a) Indemnity: You agree and undertake to indemnify us in any claim, suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Website or otherwise and your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to your Personal Information or SPDI which you may have disclosed to such third parties.

(b) Severability: Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.

In accordance with the IT Act and the SPDI Rules, the name and contact details of the Grievance Officer are provided below:

Name: Hardik Kalathiya
Address: First Floor, 123, Atlantis, Sarabhai Main Road, Opp
Honest Restaurant, Vadodara-390023, Gujarat
Email: [email protected]

Any feedback or comments about this Privacy Policy will be welcome, and can be sent to [email protected]. We will employ all commercially reasonable efforts to address the same.

This website is operated by Hexpress Healthcare Consumer Private Limited. Throughout the site, the terms "we", "us" and "our" refer to Hexpress Healthcare Consumer Private Limited. Hexpress Healthcare Consumer Private Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service and Privacy Policy apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service and Privacy Policy carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Last updated June 2024.