Cancellations and refunds policy

- Cancellation of an order can be requested at any time before dispatch of the order
- Kindly contact our Customer Service Representative by email [email protected] or by phone on +91 96649 24546 should you wish to exercise your right to cancel
- The refund will be processed to your original source of payment, which will take 5-7 days after the refund is initiated.

- You will receive a communication on Email/SMS when cancellation is successful
- You will receive a communication on Email/SMS when the refund reference ID has been shared by our payment partner. Refunds should typically hit your original source of payment 5-7 days post that.

- Unfortunately, we do not accept any returns
- But in the following rare and unfortunate scenarios, we will be more than happy to send across a replacement, if the request for replacement has been raised within 7 days of delivery of order 1. Wrong products delivered
2. Missing products in the order
3. Damaged products delivered
4. Expired products delivered

You can raise a replacement request by contacting us here https://www.aktive.co.in/contact-us

- Our customer executives might ask for additional information before processing the request.
Once a replacement request is processed, a new order ID is generated, which is visible in the order history page.
If you have any questions about our cancellation and refund policy, please contact us here https://www.aktive.co.in/contact-us.

Last updated June 2024.