How can we help?

Aktive is a health platform that connects you with health professionals such as doctors and pharmacists. Aktive verifies each professional to give you the comfort of knowing you're in good hands.

We can't mention medications by name due to advertising restrictions. However, our trustworthy partner doctors can decide (with you) which treatment plan works best. Take our quiz today.

Aktive uses up-to-date technology to keep your information entirely confidential. We guarantee to keep your data safe from third parties unless you provide consent. Your medical information will only be viewed by the partner doctor reviewing your consultation.

Privacy Policy

The information you provide during the medical quiz will allow a doctor registered with our platform to assess your information and suggest a treatment to help you on your weight loss journey.

You may qualify for treatment if:

• You have a BMI of 30 or above
• You have a BMI of 27 or above and also have an existing weight-related medical condition (such has high blood pressure or high cholesterol).
• You aren't taking another medication that might interact with Orlistat or a GLP-1.

Body Mass Index (BMI) is calculated using your height and weight. It tells you whether you're underweight, a healthy weight, or overweight based on your height, age, and gender.

A body image is required to ensure that you are eligible and so that we can see your progress. We will only ask for you to provide this once every 3 months. The picture will only be visible to you and our partner doctor - no one else will have access to it. We realise it's inconvenient, but it's essential for the safety of our patients and to protect those who are vulnerable.

After finishing the consultation, you will receive a call from an allied healthcare professional to confirm your details. During our working hours, one of our partner doctors will review your answers within 1-2 hours. Outside working hours, you can expect to hear back from us on the following working day. If we have any further questions or are unable to prescribe to you, we will send through a message.

If your subscription isn't approved by one of our partner doctors, this means that the treatment isn't safe for you. It is our number one priority to keep you from any potential health risks.

If you're not approved for treatment, we will not take any form of payment. Your subscription will be cancelled and any pending transactions will bounce back into your account. There will be no hidden charges.

When starting a new treatment, it's best to inform your local doctor about the changes to your medical situation. This way they can also keep track of your medical history.

In addition to your treatment pack, our weight loss plan feature check-ins from our registered partner doctors and the complimentary Aktive membership, providing numerous benefits to support your weight loss journey:

• Ongoing care from our weight loss specialist
• Nutritional advice
• Health coaching
• Support team access
• Health hub access
• Meal plans
• Home deliveries

The Aktive membership is included in all our plans. Providing the advice and support to achieve and maintain your weight loss goals.

Receive support from our experts

• Weight loss specialist: Dr. Rajat Gusani, a leading expert in weight loss, offers you the best care possible.
• Nutritional advice: personalised tips and meal plans from our nutritionist.
• Health coach: experienced coaches provide guidance and motivation for weight management.
• Support team: our knowledgeable team is just a phone call away for any questions or advice.

Additional services

• Health hub: access information on lifestyle changes, nutrition, fitness, and unique training programs.
• Meal plans: easy-to-follow meal plans with options for vegetarians, featuring simple recipes.
• Home deliveries: hassle-free, on-time monthly deliveries of your treatments right to your door.

After finishing the consultation, you will receive a call from an allied healthcare professional to confirm your details. Our partner doctors will review your medical details. If they have any questions they will contact you via text message. If they deem you suitable, you will receive your treatment in 3-4 days. From then on, you will automatically receive a new supply every 4 weeks. We will always inform you about upcoming shipments.

When starting treatment, you will begin on the lowest dosage. This helps to minimise any initial side effects as your body gets used to taking the new medication. As the weeks go by, your body becomes adjusted to the medication and you can increase your dosage slowly.

For the tablet plan, you will receive one order of 30 tablets every month.

Yes, you can directly contact our partner doctors via email, text message or the message centre in your account. Alternatively, you can contact our Customer Service Team, who will pass on your message.

After 4 weeks of taking the same dose, your body will have adjusted enough for you to increase it. Taking a higher dose means more medicine, and therefore more weight loss progress. You may experience mild side effects every time you increase your dose - this is entirely normal and will subside once your body gets used to the new dosage. If you want to stay on the same dose, this is also possible. Just get in touch.

It is important to update your medical answers so that our partner doctors can see how you are responding to your treatment plan. New body images will also need to be uploaded on occasion to help track your progress.

You can pause or cancel your subscription with the click of a button. Simply visit your account and click the link under the heading 'Subscription'.

We accept all of the following payment methods:

• Credit/Debit Cards
• UPI/QR
• Netbanking
• Wallet

At the checkout, you can enter your discount code on the summary page. Please note: The discount only applies to the first month of treatment. The following months of treatment will cost the standard price.

If your payment fails to go through, you can retry via the payment link on your account page. Here you can also change your choice of payment. Alternatively, give us a call and we will be happy to assist.

Our delivery costs are free of charge.

We aim to deliver your treatment package within 3-4 working days.

It's easy to track your delivery. Either click the link in our dispatch email or head to your account, under 'Past shipments'.

Yes, you will need to provide your OTP at the time of delivery.

We currently only deliver to home addressess.

If you're expecting a delivery that hasn't arrived, you can use the tracking link in your account, under 'Completed shipments'. We've also included the tracking link in the dispatch email. Alternatively, you can call us and we will do our best to assist.

Unfortunately, in line with India's regulations, medicines cannot be returned or reused once they have left one of our partner pharmacies. If your order is damaged, please contact our Customer Services Team. Please ensure you dispose of unwanted medicines responsibly by taking them to a pharmacy or a doctor.

If you believe your order has been damaged or opened, please contact our Customer Services Team as soon as possible.

You can change the details of your delivery address in your account, under 'Upcoming shipment'.

You can change the dosage in your account, under 'Upcoming shipment'.

You can change your choice of payment method when you approve your next payment.

You can change some of your personal details in your account, under the section 'Personal details'. Please note: You cannot change your name, date of birth, or height online. Please call us if these personal details require changing.

In your account, head to 'Notifications'. Here you can either subscribe or unsubscribe from our promotional emails and/or text messages.

Our treatments work by regulating the hormones in your body that are responsible for your appetite. This causes you to feel less hunger and become satisfied with smaller portions. They also slow down your digestion and stomach emptying, meaning you feel fuller for longer compared to usual.

Unlike other weight loss medications, our treatment is the only kind of treatment that affects your hunger levels and metabolism. By making you feel less hungry, you can remain satisfied whilst eating in a calorie deficit.

The main benefit of our treatment is that it's proven to effectively cause weight loss. When combined with a healthy lifestyle, individuals using our treatments can lose up to 15% of their original body weight. Losing weight also reduces your risk of developing severe health complications later in life, such as heart disease, high cholesterol and strokes.

How much weight you can lose depends on the individual and is also dependent on factors such as diet and exercise. However, patients can lose as much as 15% of their original body weight after using our treatment as a long-term treatment plan.

All our treatments are dispensed by accredited partner pharmacies.

We can only provide the treatments to individuals with a BMI of 30 and above (or 27 and above with weight-related health conditions). If you meet that criteria, fill out our online medical quiz. One of our partner doctors will then check your medical history and determine if you're suitable.

Everybody's weight loss journey looks slightly different. However, you will likely start seeing results as soon as one month into treatment. Remember, healthy weight loss takes time and patience.

Yes. For the drug to work, you must make the necessary lifestyle changes to your diet and exercise habits. You should consume fewer calories daily, and make changes to your exercise regime. Most people should exercise 75 - 150 minutes weekly - this could be as simple as walking or doing household chores.

The daily tablet is a new generation weight loss medication that is taken orally once a day. No need to inject yourself.

The tablet is taken every morning on an empty stomach. Remember to take it first thing and wait 30 minutes before your first meal or drink of the day.

The daily tablet is available in 3 different doses: 3 mg, 7 mg, and 14 mg.

After 4 weeks of treatment, we will automatically increase your dose (as long as it's been deemed suitable by one of our partner doctors, and you're happy to take the next dosage level).

If you miss a dose, skip your tablet for that day and wait until the following morning to take another one.

It's very common to experience mild side effects, especially when you first start treatment and increase your dose. These can be managed with diet - for example, fatty and sugary foods are more likely to cause nausea.